RETURNS

At Johnny Bigg we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us, which is why we have a range of return options available to you. We hope you love your Johnny Bigg products, but if you aren't completely happy you can return them easily.

You can return your online order to your nearest Johnny Bigg store, or you can lodge an online return for a flat rate fee of $9.60.

• Online orders cannot be returned to Myer concession stores.

• In-store purchases cannot be returned online and must be returned in store.

To be eligible for a refund, you will need to ensure:

• It is within 365 days from the date of delivery.

• You have proof of purchase.

• The item has not been worn or washed and is in original condition with the swing ticket still attached.

If you meet the above requirements, please follow the below 3 steps:

• Click to the Return's Portal link here 

  • You will need your order number (beginning with JW) and email address.

  • Select the items you are returning, once completed you will receive a return label.

  • Repack your items, place the return label on your parcel and drop it off at any Australia Post Red Street Posting box or post office.

EXCHANGES

Unfortunately, our online store does not have the facilities to be able to offer exchanges. Should you wish to exchange, you will need to head to your local store along with your receipt and our in store staff would be happy to assist you further. If you are not located near a store, you would need to return the item for a full refund and order the correct size or item that you would like.

For health reasons, there are no returns on the purchase of underwear unless exhibiting a genuine manufacturing fault.

We aim to process returns within 24-48hrs of receiving them in our warehouse, but high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact jbonline@johnnybigg.com.au or call 1300 564 669 and for international customers call 612 5661 6125.

If you have purchased from outside Australia and New Zealand and wish to return your items, please find our returns address below. Please note that international returns are to be organised and covered by the customer.

Johnny Bigg AU

Williams Fashion Logistics

69-73 Gow Street

Padstow NSW 2211

FAULTY ITEMS

The Johnny Bigg team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, you may lodge your faulty return through our Return’s Portal link here or contact us at jbonline@johnnybigg.com.au as soon as possible.

Refunds cannot be guaranteed without prior photographic evidence of the fault. A product is considered faulty or not acceptable quality if it:

- Is not safe, lasting or without faults (considering what would reasonably be expected for the type of product and its cost).
- Does not do all the things you would reasonably expect it to or is not fit for purpose.
- Does not match the description made by us, on packaging and labels, or via promotions or advertising.