Returns Policy

At Johnny Bigg we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department.

PAYPAL PAYMENTS

Any orders made through Paypal can only be processed for a refund at the Online Returns Department. See below for details on returning your garments.

Items purchased using Afterpay

If you have paid for your online purchase using Afterpay and you would like to return any product(s) for a refund, you can return them to one of our stores, or alternatively you can post them back to our Online Returns Department.

AUSTRALIAN DOMESTIC RETURNS

FREE RETURNS TO STORE

It couldn't be easier to send something back! Johnny Bigg offers free returns to any of our stores Australia wide for purchases made online using Credit Card & Afterpay payment methods. Please bring the receipt received with your order and ensure the garment is unworn & still has swing tags attached. To find your nearest Johnny Bigg store, visit the store locator HERE. Unfortunately we can't process returns that have been purchased using Paypal in-store at this stage.

RETURNS BY POST – REFUND ONLY

ParcelPoint –our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience.

Post Office –
 take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Johnny Bigg Online Returns Address

Locked Bag 3
Wetherill Park
NSW 1851

For both return methods, simply follow the steps below

  1. Go to parcelpoint.com.au/johnnybigg Follow the online process to book your return and print a shipping label. You can choose to return your parcel at at ParcelPoint store or any post office.
  2. Package your item(s) into the original parcel packaging or suitable new packaging.
  3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  4. Post your parcel back to us, by taking it to your ParcelPoint store or post office.
  5. Please allow up to two weeks for your return to be processed and for your account to be credited

Please ensure to obtain proof of postage.
All ParcelPoints deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.

For customers who are unable to return to a Johnny Bigg store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

NEW ZEALAND RETURNS

RETURNS BY POST – REFUND ONLY

It couldn't be easier to send something back.

Post Office take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Returns Address
Johnny Bigg, Private Bag 94064.
Manukau, Auckland 2241, New Zealand.

Please allow up to 21 days for your return to be processed.

OTHER INTERNATIONAL RETURNS

RETURNS BY POST – REFUND ONLY

It couldn't be easier to send something back.

Post Office take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Returns Address
P.O. Box 511
Alexandria
NSW 1435

Please allow up to 21 days for your return to be processed.

OUR RETURNS POLICY

Johnny Bigg is happy to provide a full refund for all orders purchased online, exchanges and credit notes need to be processed in store provided:

  • You present the tax invoice sent with your goods as proof of purchase;
  • The item has not been worn or washed;
  • The swing ticket is still attached to the garment/item.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.

Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags. All items returned must be in original condition. 

For Health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.

Unfortunately we cannot process returns online for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any our physical locations Australia wide.

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