Delivery Information

We use Australia Post for all your deliveries. Once your order has been dispatched from our warehouse, we will send you a shipping confirmation email with your tracking number. When you receive your tracking number please allow up to 4 hours for the number to become valid and trackable.

All parcels - be it at a Post Office or at a home or office - will no longer require a signature for delivery or collection. Someone will need to be at the address for this to happen otherwise standard delivery procedures apply.

To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up. Please ensure that you double check your address when placing your order to prevent any delays. Please be aware the nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mail rooms often sign for and accept parcels in bulk and on behalf of persons located at that address. If your order is shipped to and signed for, on your behalf, at a business address, Johnny Bigg will not accept responsibility for any parcel that is lost or damaged. We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority.  

All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel). Please note that should you choose to have your order delivered via 'Safe Drop' or waive the signature request, Johnny Bigg will not be held liable should your parcel go missing and we will not be able to offer a refund or replacement for your order.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

We use Star Track who then forward on to DHL for all our New Zealand deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number will not be traceable for at least 4 hours. 

If your order has not arrived within the allotted time or if there is a problem with your order, please email us at jbonline@johnnybigg.com.au so that we can launch an investigation with Star Track to get further information as once your order is dispatched, we are very limited with the information we are able to access.

Johnny Bigg charges a flat rate of $35.00 for standard delivery to all other international destinations.

Please note that, in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Please check your local Duties (or Customs tariffs) as they will vary country to country. The Customer is liable for any costs incurred by the destination country Customs authorities.

If for any reason you are not satisfied with your purchase, please contact us at jbonline@johnnybigg.com.au. Please remember to include your order number.