Help & FAQ
To purchase items via the Johnny Bigg website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order.
Unfortunately, we are unable to take any orders via phone or email.
For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$. For international customers (excluding New Zealand) the price charged will be converted to your local currency by your credit card provider and all charges for currency conversion are to be borne by the customer
Johnny Bigg products are very popular, especially during sale season and unfortunately, we do sell out often. When an item is added to your cart, the item is not then reserved. The items you have added to your cart will remain available for anyone to purchase until you have checked out and placed an order.
If an error stating you cannot checkout due to an item being unavailable appears, you will need to remove the unavailable item from your bag so you can complete your order.
We want to get your order out to you as soon as possible, so once you have clicked the "Process Order" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.
You are able to change your order while you are still browsing and shopping. You will need to go to "My Bag". Here you can delete a product by clicking on the "X" next to the "Qty" field, or change the quantity by clicking the "up" or "down" arrows.
Unfortunately, some items are often in demand and this can result in them selling out, especially during sale season. If there is an item that catches your eye, we recommend snatching it up as soon as possible to avoid any disappointment or the item selling out.
At Johnny Bigg, we accept payment via; VISA, MasterCard, American Express, Paypal, Afterpay and Zip pay both instore and via our online store.
Why Wait? You can now get what you want now and pay it off over 4 x fortnightly payments!
There is no interest & your order is shipped straight away.
- Select afterpay as your payment method at checkout.
- Get your instant approval online .
- Receive your goods immediately and pay them off in 4 equal installments.
What You Need:
- An Australian Visa or Mastercard
- To be over 18 Years of age
- To live in Australia
- Afterpay payment may only be used on orders over $80 and up to the value of $1000
- If you fail to make a payment on the due dates, you will be charged a late fee of $10 and an additional $7 fee if your payment remains overdue a week later.
- Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not Johnny Bigg.
- Refunds may be made by returning your item(s) to our online store or in-store at any Johnny Bigg destination - you will just need to bring in your Afterpay reference number.
With Zip you can buy now and pay later on your own terms. Zip is a simple and convenient way to help you pay for things without needing the cash upfront or a credit card.For more information visit here
Please note the minimum purchase threshold is $80
Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account.
Our best suggestion would be to clear your recent browsing history and cookies as this will generally resolve the issue for you.
If you have cleared your recent browsing history and cookies and you are still experiencing issues processing your order, please contact our online customer service team at firstname.lastname@example.org with a screen shot of any error messages you are receiving and the method of payment you are attempting to use so that we may troubleshoot this further for you.
Just Login to the website using your email address and password and on the "My Account" page choose the "Update my details" button. Make sure you check your spelling for addresses and contact information before you save your updated details.
1. Go to your inbox and click or open an email from Johnny Bigg
2. Scroll to the bottom of the email and click on the unsubscribe link
3. Our customer service team will then unsubscribe you from our marketing communications list within 30 days.
4. If you have any further issues please contact our customer service team here and someone will be in contact shortly.
Whether you are a new shopper or an expert, sometimes buying clothing from different brands can be difficult but we hope to make the process as easy as possible here at Johnny Bigg.
Our size range is considered as a “Regular” fit and won’t be a clingy, uncomfortable fit.
However, so you can find the correct sizing for you, please use our handy size guide here. If you are still unsure or want a correct fit, we suggest visiting your closest Johnny Bigg store where our instore staff will be more than happy to help get you fitted and looking great!
At Johnny Bigg we try to make returns as easy as possible. Just visit any one of our stores Australia wide for FREE in store refunds and exchanges.
Johnny Bigg is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing tag is still attached to the garment.
If you are unable to make it into one of our stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns following the process located on our returns policy page. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.
We are unable to process refunds or exchanges for items purchased in store via the online store.
In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.
If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. Please contact our customer service team to arrange FREE postage for returning any faulty items received via your online order.
For further information, please view our detailed returns policy page.
Australian Domestic Orders Johnny Bigg charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia. But if you register with us orders over $85 with standard delivery will be delivered for FREE. (However from time to time Johnny Bigg reserves the right to offer free delivery.)
New Zealand Orders Johnny Bigg charges a flat rate of $20.00 for standard delivery on all orders under $150. Orders over $150 will be delivered for FREE.
Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received.
Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.
New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.
Australian Domestic Orders
We use Australia Post or Star Track for all our deliveries.
Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website.
For further information, please refer to our deliveries page.
If there is a problem with your order, please email us at email@example.com so that we can assist you further. Please include your order number with your email.
Johnny Bigg Online has been developed to look best with a resolution of 1024 x768 and works on both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.
Our site does not support certain Chrome Browser extensions such as UBlock. Please disable these extensions or whitelist our site if you experience issues. You may experience certain display issues if using the Opera browser.
Internet Explorer 8, 9 & 10 & above
Firefox 25 & above
Safari 5.0 & above
||Chrome 5.0 & above|
Windows 2000, XP, Vista, 7
Macintosh OSX 10.2 and above
If you choose to use an operating system or browser not listed you may experience difficulties.
Once your order has been dispatched from our warehouse and arrives to Borderfree to be on-forwarded, you will receive an email from Borderfree with all of your tracking information included as well as a trackable link. Once you have placed your order, please allow up to 4 business days to receive your international tracking number.
You can also track the progress of your international package(s) here.
If for any reason you are not satisfied with your purchase, please contact us at firstname.lastname@example.org so that we can assist you with the return of your order though Borderfree.
Please note postage and handling costs will not be refunded or exchanged for items being returned due to change of mind or ordering the incorrect size.